Classical music gifts for true enthusiasts
Contact & FAQ
Below you will find everything you need to know about the shipping and delivery of your order.
Shipping & delivery
Our products are usually made within 2 to 5 working days. After that, your order will be shipped. The delivery time depends on the product and the destination.
More information can be found on our Shipping & Delivery page.
The shipping costs are automatically calculated during checkout. This way you know exactly what you are paying before you complete your order.
Yes! Cadenza Goods ships worldwide. Delivery times and shipping costs vary by country. Additional import costs or taxes may apply outside the EU.
As soon as your order has been shipped, you will receive a shipping confirmation with a Track & Trace link that allows you to track your package.
Some products are made and shipped from different locations. This means that your order may be delivered in multiple packages and on different days.
Products & maintenance
On the product page, you will find a size chart with the dimensions per size. Compare this with a piece of clothing that fits you well. This way, you can easily choose the right size.
Wash your clothing inside out at a maximum of 30 degrees with similar colors. Do not use bleach, do not iron over the print, and preferably let the garment air dry. This way, your design will stay beautiful longer.
Our enamel mugs have a characteristic appearance and require a little extra attention.
Note: Do not heat liquids or food directly in the mug. This can damage the coating.
When used with coffee, tea, or natural fruit juices, stains may develop over time. This is a normal characteristic of enamel. Due to the slightly rough and porous surface, color particles can adhere to the mug.
Any stains can usually be removed with a bit of lemon juice or baking soda and a sturdy sponge. Scrub gently to avoid damaging the coating.
Always follow the care instructions on the product page or the product label. By treating your products carefully, the colors, prints, and materials will stay beautiful longer.
Returns & exchanges
Yes. As a consumer, you generally have 14 days after receipt to revoke your purchase. Exceptions may apply for certain personalized products.
See our Return Policy for all terms and instructions.
Fill out our contact form within 14 days of receipt and mention your order number. You will then receive the return instructions and the correct return address.
The shipping costs for returning are at your own expense. Is your order damaged or incorrectly delivered? Then we will provide a suitable solution free of charge.
Directly exchanging is unfortunately not possible, as our products are made to order. You can return the product and then place a new order in the desired size or version.
We will refund you no later than 14 days after your withdrawal notification. We may wait until we have received your return or until you have demonstrated that you have sent it back.
We would be happy to resolve this for you! Please contact us via the contact form and mention your order number. Add some clear photos so we can quickly provide a suitable solution.
Still questions? We are happy to assist you
If you have a question about your order, shipping, or delivery, please fill out our contact form. We are happy to assist you further and will do our best to respond as quickly as possible.
We will do our best to help you as soon as possible.